Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to processing and shipping your order as quickly as possible.

Order Processing

  • Orders are processed within 1–5 business days after payment is received.
  • Processing times may be longer during holidays, sales, or periods of high order volume.
  • Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping

  • Once your order has been shipped, you will receive a shipping confirmation with tracking information (if available).
  • Shipping times vary depending on your location and the shipping carrier selected at checkout.
  • Delivery dates are estimates and are not guaranteed.

Shipping Delays

We are not responsible for shipping delays caused by weather, carrier delays, customs, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost, stolen, or misplaced packages. If you experience an issue, please contact the shipping carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging so we can review your claim.

Contact Us

If you have any questions about your order please email us hausofheaven11@gamil.com

By placing an order with us, you acknowledge and agree to this Shipping Policy.